Returns & Exchanges
At Krewseven, we want you to love what you wear. If something isn’t quite right, we’re happy to help you exchange it or send it back.
Return & Exchange Window
You have 14 days from the date your order is delivered to request a return or exchange. After 14 days, we’re unable to offer a refund or exchange.
Eligibility
To be eligible, your item must be:
- Unworn, unwashed, and in the same condition you received it
- In its original packaging, with all tags still attached
- Accompanied by your order number or proof of purchase
The following items are not eligible for return or exchange:
- Items marked as Final Sale or purchased with a clearance discount
- Gift cards
- Items showing signs of wear, washing, or alteration
How to Start a Return or Exchange
- Email us at julio@krewseven.com with your order number, the item(s) you’d like to return or exchange, and the reason.
- We’ll confirm your request and send you instructions on where to send your item.
- Pack the item securely in its original packaging and ship it back to the address we provide.
Please don’t send items back without contacting us first — returns sent without a confirmed request may be delayed.
Exchanges
Need a different size or color? Let us know when you reach out and we’ll ship the replacement as soon as your original item is received and inspected, subject to availability. If the item you want is out of stock, we’ll offer a refund or store credit instead.
Refunds
Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be issued to your original payment method within 5–7 business days. Original shipping fees are non-refundable.
Return Shipping Costs
Customers are responsible for return shipping costs. If the item you received is defective, damaged, or not what you ordered, we’ll cover the cost of return shipping and send a replacement or full refund at no charge to you.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, email us at julio@krewseven.com within 7 days of delivery with your order number and a photo of the item. We’ll make it right with a replacement or full refund, including shipping.
Questions?
Reach out to our team anytime at julio@krewseven.com — we’re happy to help.